Heavenly Hold Store Policies

To ensure you have the best possible shopping experience, please review our Heavenly Hold Store Policies, including payments, shipping, returns, and privacy protection.

Payment Policy

We process all VISA, MasterCard, Discover, and American Express purchases through Paypal, a secure, third-party processor. We never have access to your credit card information, ensuring that your privacy is completely protected. You can also use Paypal to pay with a debit card, electronic check, or directly through your checking account!


All purchases shipped to a Californai address will have 7.625% sales tax added to the final total.

Shipping Policy

In stock purchases usually ship within 24 hours, while orders coming directly from a manufacturer may take up to 2-3 business days to ship. We ship orders via US Priority Mail to ensure the quickest delivery possible.  Some products are shipping via First Class shiping.  We are unable to ship some brands out of the US.  They include: Tula, Sakura Bloom, ERGO and Beco.


We are happy to ship gift purchases directly to the recipient. Simply supply the recipient's shipping information at checkout! 

Return Policy

We understand that not everyone is a babywearing expert from the start. If you need help with your carrier or have questions, please contact our Babywearing Specialist.


If you are unsatisfied with your baby sling or carrier, please return it to us within thirty days of purchase for a full refund, less actual shipping fees.
  • In the original packaging with tags attached
  • Unused, unwashed, unsoiled, and scent free
Buyer is responsible for shipping back to us or the manufacturer.  Also, if you received free shipping with your purchase, you will have actual shipping deducted from your refunded price.  We also need the tracking info to be emailed to us, once the carrier on the way back. 

Privacy Policy

Your privacy is extremely important to us! At Heavenly Hold, we will do everything we can to protect your privacy and your personal information, including name, address, telephone number, and credit card information.
  • Any information you voluntarily give us will only be used to process your purchase.
  • We do not gather information from you involuntarily
  • We do not give or sell any information to third parties at any time.
  • You are not automatically added to any mailing lists by making a purchase.
We welcome any questions or comments you may have regarding our policies. Please feel free to contact us anytime!